BackTell us what happened.
Product assistance
Tell us what happened.
Keep secrets out.
For account access, product behaviour, setup or day-to-day assistance, use the support route below. We will acknowledge and triage the request as promptly as practical without promising an invented support SLA.
What to include
- Institute name and the role you use: Owner, Admin, Teacher or Student
- The page or workflow where the issue occurred
- What you expected, what happened and the approximate date and time
- A screenshot with student, guardian, financial and credential details redacted where possible
Never send a password, one-time code, access token, refresh token, database connection string or private API key. SmartHisaab support does not need those values to begin investigating.
Use the security route for vulnerabilities
If you believe the issue could expose another institution's data, bypass a permission boundary or compromise an account, stop testing and report it through Security Reports or security@smarthisaab.in.
Students and guardians
Your institute controls its admissions, academic and fee records. Ask the institute first for corrections, class or fee disputes. You may contact privacy@smarthisaab.in directly for a privacy or deletion request.